MDLIVE Telemedicine
Patient portals, mobile apps, and medical triage chatbot
- Company
- MDLIVE
- Timeline
- 2017 - 2018
- Role
- Product Designer at MDLIVE
Overview
My first product-design role taught me how to ship across mobile and web, then gave me my first chatbot problem during a high-demand flu season.
Context
MDLIVE was my first product-design role after design school. The platform helped patients enter symptoms, schedule visits, review prescriptions and notes, and connect with doctors through mobile and web experiences. It gave me the practical foundation I carried into Google Assistant and Meta.
Challenge
The challenge was designing healthcare flows that were practical enough for production and simple enough for patients to move through when they were not feeling well. The flu-season chatbot work added another layer: it had to ask structured questions and route users toward the right care path without behaving like a medical authority.
What I shaped
I contributed to iOS, Android, and web patient portal flows, then worked on a flu-season medical triage chatbot that helped route patients toward the right care path.
- Designed core patient flows for visits, prescriptions, notes, and doctor communication.
- Helped ship an early chatbot triage experience for flu-like symptoms.
- Built the practical UI and shipping muscles that carried into larger platform work later.
Outcome
The role gave me my first shipped chatbot experience and a practical foundation in healthcare product design.
This page highlights the core story, decisions, and outcomes. Additional context, artifacts, and project details can be shared in a live walkthrough. Reach out to schedule a conversation.